Parts Representative in Kansas City, MO

Parts Representative

Location: Kansas City, MO
$25-30 an hour

Responsibilities

Customer Service & Sales

• Assist internal service teams and external customers with parts requests.
• Identify correct replacement parts using parts catalogs and inventory software.
• Recommend substitute or upgraded parts when appropriate.
• Track lost sales opportunities.
• Process customer returns, exchanges, and refunds.
• Process customer payments and balance cash register.
• Maintain a clean, organized, and professional work area.

Inventory & Warehouse Operations

• Receive, inspect, and stock daily shipments.
• Order non-stock and special-order parts as needed.
• Ensure technicians receive the correct parts promptly.
• Maintain accurate inventory and parts return records.
• Process monthly returns of obsolete or slow-moving inventory.
• Organize and label inventory according to warehouse standards.
• Restock returned merchandise and properly identify warranty items.
• Ship customer orders accurately and on time.
• Load and unload incoming LTL freight shipments.
• Report inventory discrepancies to management.
• Assist with annual physical inventory counts.
• Help control inventory expenses and reduce waste.

Sales Support & Marketing

• Promote current parts and service specials.
• Support phone sales and customer follow-up activities.
• Build strong customer relationships through excellent service.

Training & Continuous Improvement

• Learn and maintain proficiency with the inventory management system.
• Stay current on new products, ordering procedures, shipping processes, and return policies.
• Participate in team meetings and ongoing training.
• Follow all company policies, safety procedures, and operational guidelines.

Additional Responsibilities

• Fill and prepare batteries for parts, sales, and service departments.
• Pick up and deliver parts to customers and vendors as needed.
• Perform additional duties assigned by management.

Qualifications

Required Skills

• Strong customer service and relationship-building skills.
• Ability to promote and sell products effectively.
• Knowledge of equipment parts, machinery, and basic mechanical applications.
• Experience with inventory control and warehouse operations.
• Proficiency with Microsoft Office and computer-based inventory systems.
• Strong organizational and time-management skills.
• Excellent attention to detail and accuracy.
• Ability to multitask in a fast-paced environment.
• Strong communication and teamwork skills.
• Flexible schedule with the ability to meet deadlines.

Preferred Experience

• Certificate from a technical school or
• Three or more years of experience in:
  • Parts sales
  • Shipping & receiving
  • Inventory control
  • Warehouse operations
• Forklift experience preferred.

Physical Requirements

• Ability to stand for extended periods.
• Ability to regularly lift up to 50 pounds.
• Ability to work overtime, evenings, and weekends as needed.

Why Join Us?

• Stable, team-oriented work environment.
• Opportunity to build a long-term career in equipment parts and customer service.
• Ongoing training and professional development.
• Competitive pay and benefits.

Equal Opportunity Employer

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